30-Day Money Back Guarantee

Basically you must prove you reallllyyy don’t like our pancakes… we might ask for pics. 🤭 This 30-day money back guarantee only applies to our edibles, (please don't try to eat our accessories).

 

1. Eligibility

• The guarantee is valid for first-time purchases of The Protein Pancake products only.

• The 30-day period starts from the date of delivery.

• Customers must have purchased directly from the official website (e.g., theproteinpancake.co) to be eligible.

 

2. Conditions for Refund

• Customers must try at least one serving of the product.

• The refund applies only to the first opened product, with any additional products returned unopened and in their original packaging.

• Customers must return the remaining product (if applicable) to receive a refund.

 

3. Refund Process

• To initiate a refund, customers must contact hello@theproteinpancake.co within 30 days of receiving their order.

• Customers will need to provide proof of purchase (order number, email confirmation).

• A return authorisation will be provided, along with instructions on where to send the returned product(s).

 

4. Refund Amount

• Refunds will be issued for the cost of the product only, excluding shipping charges.

• Refunds will be processed to the original payment method used during the purchase.

 

5. Shipping Costs

• Customers are responsible for the cost of return shipping unless the product was defective or an incorrect item was shipped.

• If the product was defective, The Protein Pancake will cover the return shipping cost.

 

6. Exceptions

• The guarantee does not apply to products purchased on sale, during promotional events, or from third-party retailers.

• Products that are heavily consumed (more than half of the product) may not be eligible for a full refund.

 

7. Non-Returnable Items

• Gift cards, e-books, or digital products are non-returnable and non-refundable.

 

8. Processing Time

• Refunds will be processed within 2-7 business days after receiving the returned product.

• An email confirmation will be sent once the refund has been processed.

 

9. Customer Satisfaction

• Customers are encouraged to reach out with any issues or concerns before requesting a refund, as small team at The Protein Pancake is committed to resolving any problems.