Please checkout our FAQ page for any queries you may have. We have tried to answer all questions we are generally asked. If you don't find what you are looking for please use the contact form below to ask us anything!
Do you ship internationally?
Absolutely we do. We ship across the globe, no flipper gets left behind!
As we continue to expand internationally we are always striving to improve our international shipping times. Feel free to reach out if you have any questions!
Will I be charged import taxes for my international shipment?
Generally speaking you shouldn't be charged an import tax for 'packet pancake mix'. Our product falls under the HS code 1901.20. The following countries should be avoid import taxes:
- United States
- United Kingdom
The European union may be charged at 4% but some countries in the EU may be exempt. Please check your countries import laws to see how it may differ from these general guides.
We are also quite new to this confusing landscape and would appreciate feedback with our international shipping regarding delivery times and import taxes you may or may not receive. Thanks!
How do I login to my account / access my subscription? Or change my subscription?
- Login to your store account here or from the icon at the top right of the store.
- If logging in doesn't work. Try creating an account, this may resolve the issue of accessing your account / modifying your subscription.
- Once logged in there is a red 'manage subscription' button at the top. Or click here to manage your subscription list.
We wanted Subscriptions to be as stress-free as possible and just a way for you to get more value when shopping with us. So you can cancel, adjust or reschedule at anytime... easy peasy!
Step 1 - Log in
If logging in doesn't work. Try creating an account, this may resolve the issue of accessing your account / modifying your subscription.
Step 2 - Access Subscriptions
This is your account page and will reflect all your previous orders. Click 'manage subscriptions' at the top!
Step 3 - Manage
Here you can add, delete, pause, reschedule your subscription to whatever you need.
Super flexible! Super simple!
If you need to find out policies for shipping, refunds etc. please feel free to use the links below and ask us a question if you're not sure about anything!