Refund policy

Policies normally sound scary & harsh... but don't worry we don't bite!

We would rather a happy customer than saving a couple of extra dollars, so if you have any concerns please contact us about your order at help@theproteinpancake.co and we will always find the best resolution we can! 😊

Refund and Returns Policy

We want you to love The Protein Pancake as much as we do, so we offer a 30-day money-back guarantee on your first purchase. If you are not satisfied, you can request a refund within 30 days of receiving your order.

1. Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and correct it straight away. 

2. Missing or incomplete
If parts of your order are missing or the product you received is incomplete.  

We will cover the shipping costs involved with exchanging incorrect or damaged goods as part of this policy. Please do not dispose of the item(s) until we have exchanged it or settled on a resolution. 

The benefits provided to you under this policy are in addition to other rights and remedies you have under the Australian Consumer Law. Under such law you are entitled to a replacement or refund for a major failure. 

If you wish to apply for a refund then please take a photo of the issue and contact us within 30 days of the receiving your goods, so that we may exchange it for the correct product. When contacting us for this claim please provide the following:

• Name 
• Product details 
• Proof of Purchase 
• Details of the issue 

We reserve the right to request the product be sent back whether it is damaged or you received the wrong item. 

Unfortunately, we cannot accept returns on gift cards. 

Refund Processing 
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund too.