FAQ
Please checkout our FAQ page for any queries you may have. We have tried to answer all questions we are generally asked. If you don't find what you are looking for please use the contact form below to ask us anything!
Do you ship internationally?
We only ship to Australia, New Zealand and the United Kingdom.
This is so that we only ship to regions we can service reliably, quickly and sustainably.
Australia & New Zealand are serviced by our warehouse in Victoria. United Kingdom orders are serviced by our warehouse in Manchester.
If you have any questions please contact us via email hello@theproteinpancake.co
Will I be charged import taxes for my international shipment?
No, you shouldn't be. All orders are duties paid, included in the total price you pay at checkout.
How do I login to my account / access my subscription? Or change my subscription?
- Login to your store account here or from the icon at the top right of the store.
- If logging in doesn't work. Try creating an account, this may resolve the issue of accessing your account / modifying your subscription.
- Once logged in there is a red 'manage subscription' button at the top. Or click here to manage your subscription list.
Subscriptions
We wanted Subscriptions to be as stress-free as possible and just a way for you to get more value when shopping with us. So you can cancel, adjust or reschedule at anytime... easy peasy!
Policies.
If you need to find out policies for shipping, refunds etc. please feel free to use the links below and ask us a question if you're not sure about anything!
Contact Us
